10 general skills or competencies (Job family competencies) for Technical Sales Representative II
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step process of the back-end system as it relates to technical support.
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Level 2 Behaviors
(Light Experience)
Provides first-level support in addressing basic technical issues and requests.
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Level 3 Behaviors
(Moderate Experience)
Researches technical developments to adapt new tools and drive seamless technical support delivery.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvements to current technologies and methods to improve the quality of technical support.
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Level 5 Behaviors
(Mastery)
Forecasts future trends in technical support services to create new approaches in handling customer concerns.
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Skill definition-Prospecting techniques used in search of potential customers and to boost sales.
Level 1 Behaviors
(General Familiarity)
Lists the new tools and techniques required to perform successful cold calling.
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Level 2 Behaviors
(Light Experience)
Tracks all the records in cold calling and sales prospecting.
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Level 3 Behaviors
(Moderate Experience)
Maintains partnerships with clients through cold calling.
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Level 4 Behaviors
(Extensive Experience)
Provides training to employees on cold calling and outreach tactics to enhance their performance.
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Level 5 Behaviors
(Mastery)
Establishes the latest and effective cold calling strategies from basic research to follow-up.
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9 soft skills or competencies (core competencies) for Technical Sales Representative II
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Seeks recommendations and advice to improve future work processes and refine own competency gaps.
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Level 3 Behaviors
(Moderate Experience)
Encourages self to keep learning and acquiring knowledge on industry trends or skillset development.
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Level 4 Behaviors
(Extensive Experience)
Recognizes employees' achievements and milestones with word praises to encourage continued performance.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Lists ways how to take the initiative in professional or personal life.
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Level 2 Behaviors
(Light Experience)
Utilizes available tools or approaches for increasing knowledge of self-motivation.
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Level 3 Behaviors
(Moderate Experience)
Uses problem-solving skills to tackle the issues and challenges without asking for help.
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Level 4 Behaviors
(Extensive Experience)
Reviews problems or issues independently to initiate solutions.
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Level 5 Behaviors
(Mastery)
Shares insights to suggest ideas and solutions in boosting workplace initiative.
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Summary of Technical Sales Representative II skills and competencies
There are 0 hard skills for Technical Sales Representative II.
10 general skills for Technical Sales Representative II, Technical Support, Cold Calling, Consultative Selling, etc.
9 soft skills for Technical Sales Representative II, Self-Motivation, Initiative, Effective Communication, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Technical Sales Representative II, he or she needs to be skilled in Self-Motivation, be skilled in Initiative, and be skilled in Effective Communication.